In Mumbai, a multi-currency forex card issued by Yes Bank in partnership with BookMyFx orex has drawn attention after several customers reported unauthorised international transactions. Users noticed suspicious charges on their cards without making any overseas purchases. Many cardholders immediately contacted customer support to report the issue. The complaints quickly surfaced on social media platforms. Customers demanded clarity and stronger security measures from the companies.
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Affected users claimed that unknown merchants processed transactions in foreign currencies. Some customers said they had not used their cards recently, yet the system recorded international payments. They raised concerns about possible misuse of their card details. Many feared that hackers might have accessed sensitive financial information. Several users blocked their cards to prevent further losses.
Users flag fraud, firms deny breach
The reports triggered concerns about a potential data breach involving the forex card system. Customers questioned whether someone had compromised the payment network. Financial experts advised users to monitor their statements carefully. They also urged cardholders to enable transaction alerts for better tracking. The incident increased anxiety among frequent international travelers.
In response, BookMyForex denied any data breach and assured customers that it maintains strong security protocols. The company stated that it is investigating the reported cases. Yes Bank also emphasized that it follows strict safety standards to protect customer data. Officials promised to resolve genuine complaints promptly. Both firms urged customers to report suspicious activity without delay.
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